Please use the link https://saberspro.com/pages/contact-us and fill out the form. Our team will reach out within 24 hours. In your message please include the following:

Please use the link <a data-sk="tooltip_parent" data-stringify-link="https://saberspro.com/pages/contact-us" href="https://saberspro.com/pages/contact-us" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">https://saberspro.com/pages/contact-us</a> and fill out the form. Our team will reach out within 24 hours.&#xA0;In your message please include the following:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Order number</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">A photo of the damaged part</li><li id="isPasted" style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Shipping label on the box</li></ul>

The product arrived damaged

Please use the link https://saberspro.com/pages/contact-us and fill out the form. Our team will reach out within 24 hours. In your message please include the following:

Please use the link&#xA0;<a data-sk="tooltip_parent" data-stringify-link="https://saberspro.com/pages/contact-us" href="https://saberspro.com/pages/contact-us" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">https://saberspro.com/pages/contact-us</a> and fill out the form. Our team will reach out within 24 hours.&#xA0; In your message please include the following: <ul><li style="font-size: 14px;">Order number</li><li style="font-size: 14px;">Photo of what you received</li><li style="font-size: 14px;">Shipping label on the box</li></ul>

Missing items in the package

Please use the link <a data-sk="tooltip_parent" data-stringify-link="https://saberspro.com/pages/contact-us" href="https://saberspro.com/pages/contact-us" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">https://saberspro.com/pages/contact-us</a> and fill out the form. Our team will reach out within 24 hours.In your message please include the following:&#xA0; <ul><li style="font-size: 14px;">Order number</li><li style="font-size: 14px;">Photo of what you received</li><li style="font-size: 14px;">Shipping label on the box</li></ul>

Wrong product received

Fill out your information and send us a message. Our support team will get back to you as soon as possible.

Back to Store

SabersPro

Order Management

Saber Not Charging (All cores)

Crackling Audio

The saber has no flash-on-clash effect

SD Card Error (Xenopixel)

The saber can't connect to the app (RGB V3 and Xeno V3)

The saber won't turn off (Proffie)

Font directory not found (Proffie)

Crackling Sound or Blade Glitches (Proffie)

Blade not lighting up (Audio Present)

How to install or remove a Blade Plug

Flickering Blade (All Cores)

Blade not lighting up fully (Xeno V3)

How to reset or update your saber  (RGB V3 and XENO V3)

Blade not lighting up fully (Slider Grayed Out) (Xeno V3)

Blade not lighting up fully (Xeno V2)

Troubleshooting

There's no ETA on my tracking link

No tracking information available

Order Processing Time

How long is the shipping time

Delivered Not Received

What is your shipping policy?

Shipping & Tracking

Battery Management

Speaker Cleaning

Taking care of your saber

Saber Management

What charging plug to use

What is the short tube included in the package

Does it come with a blade

What kind of batteries are used

Are the hilts durable

Do you have weathered sabers

Everything you need to know about Neopixel Saber Technology

Do you sell saber components

How do I charge my saber

What charging cable do I use

What app do you use to connect my saber

How to add custom sound fonts

What are the dimensions of your saber

Blade Plug for Xenopixels

How do I know if the saber is fully charged

What's included in the box

General Product Question

Mystery Saber Mechanic

Product FAQs

Refund Processing Time

Refund Timeframe (Chargeback Open)

How can I cancel my chargeback

Refund

Partnership Queries

Partnership