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SabersPro

This will happen if your saber is not configured to the correct setting. Follow the procedure below.<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Download the Xeno Configurator app</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Connect your saber - ensure the Bluetooth on your phone is turned on</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Select the second icon from the bottom of your screen</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Adjust the sliders to the right under Blade Setting</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Tap the Save button after adjusting the length</li></ul> <img src="https://attachments.gorgias.help/2y6z/hc/vv4b/screenshot_450-47fd6ef0-b4b4-4ec5-863b-993b9d0cd099.png" style="width: 300px;" class="fr-fic fr-dib">

This will happen if your saber is not configured to the correct setting. Follow the procedure below.

Blade not lighting up fully (Xeno V3)

Troubleshooting

Saber Not Charging

Crackling Audio

The saber has no flash-on-clash effect

SD Card Error (Xenopixel)

The saber can't connect to the app (RGB V3 and Xeno V3)

The saber won't turn off (Proffie)

Font directory not found (Proffie)

Crackling Sound or Blade Glitches (Proffie)

Blade not lighting up (Audio Present)

How to install or remove a Blade Plug

Flickering Blade (All Cores)

How to reset or update your saber  (RGB V3 and XENO V3)

Blade not lighting up fully (Slider Grayed Out) (XENO V3)

Blade not lighting up fully (Xeno V2)

Fixing the Kyber Crystal

There's no ETA on my tracking link

No tracking information available

Order Processing Time

How long is the shipping time

Delivered Not Received

What is your shipping policy?

Shipping & Tracking

Battery Management

Speaker Cleaning

Taking care of your saber

Saber Management

What charging plug to use

What is the short tube included in the package

Does it come with a blade

What kind of batteries are used

Are the hilts durable

Do you have weathered sabers

Everything you need to know about Neopixel Saber Technology

Do you sell saber components

How do I charge my saber

What charging cable do I use

What app do you use to connect my saber

How to add custom sound fonts

What are the dimensions of your saber

Blade Plug for Xenopixels

How do I know if the saber is fully charged

What's included in the box

General Product Question

Mystery Saber Mechanic

Product FAQs

Refund Processing Time

Refund Timeframe (Chargeback Open)

How can I cancel my chargeback

Refund

The product arrived damaged

Missing items in the package

Wrong product received

Order Management

Partnership Queries

Partnership

Blade not lighting up fully (Xeno V3)Updated 2 months ago