Learn easy troubleshooting tips for various lightsaber issues.
If your lightsaber isn't charging properly or the battery isn't holding its charge, it could be due to three possible issues:. Before you begin, review the checklist below. Once that's done, you can move on with the guide. Troubleshooting Guide:. Ste
If your saber shows signs of crackling audio, this is usually either a low-power or a faulty speaker. To test, first charge the saber fully. Generally, low voltage from the battery will cause audio and blade effect issues. Reinstalling the battery wi
If your saber is missing the flash-on-clash effect, it can be either low-charge or a setting on the saber. To test, first charge the saber fully. Generally, low voltage from the battery will cause audio and blade effect issues. Check the specific ins
If your lightsaber shows an SD CARD ERROR when starting up, it may indicate either the card is missing or its files are damaged. Please follow the procedure below to determine if it's faulty and to help us determine which component to replace. Before
Before trying the procedure, ensure your mobile device has the latest OS version. Turn the saber on. Go to the Bluetooth settings on your phone. Unpair or delete the saber. Open the app and reconnect your saber. If this troubleshooting does not solve
The saber is in BATTLE MODE when this happens. Follow the procedure below to switch on or off. Step 1: Turn the saber on (not in standby mode). Step 2: Press the AUX (for dual switch) and PWR (for single switch) three times and holding the third pres
The saber can’t read the SD card correctly. This issue can happen when the saber is low on power or if the saber is in storage for a long time. It can also mean the files on the SD do not match the configuration on the saber. Assuming you’ve not made
This issue is almost always low battery. Triple-tap the PWR button to get a voltage readout. If it’s less than 3.6, it might be worth charging. Alternatively, blades can glitch when the SD card fails to read it correctly. In this case, remove the SD
Please follow the troubleshooting based on the core of your saber:. Baselit (Legacy) and RGB (V3). SN Pixel V3. SN Pixel V4. Xenopixel V3.
Blade Plug installation is the same as installing a regular blade. Ensure your saber has an OD of 1 inch before purchasing or installing one. Removing a Blade Plug is easy. Loosen the retention screws and pull out the plug by the tip. You may use nee
Observe if the audio is crackling. If it does, this means your saber is low-power. If the audio is fine, check if you entered a blade mode. Refer to your instruction manual on how to switch blade modes. We also recommend removing the battery to reset
This will happen if your saber is not configured to the correct setting. Follow the procedure below.
Most technical issues of your saber can be resolved by resetting or updating the firmware. Follow the procedure below to reset your saber in its factory settings or update its firmware. Updating Firmware. Reset to Factory Settings.
If the blade isn't fully lighting up and the slider options in the app are grayed out, it means the firmware switched to Baselit instead of Pixel. Use the troubleshooting guide below to fix it. Troubleshooting Guide:. Step 1: Connect your lightsaber
If your lightsaber isn't fully lighting up, it might be due to a defective core, blade, or accidentally switching settings from PIXEL to RGB. Below is step-by-step guide to help you remedy the issue. Troubleshooting Guide:. Step 1: Remove the blade.